Thursday, July 12, 2012

Protecting Possessions

When we were away the other weekend, someone kicked in the corner of our garage door.  We are unsure if it was bored teenagers or an attempted break-in.  There were 3-5 other garages damaged in the exact same way the same weekend.

I was discussing this with Marc's brother who is visiting from England. He's 17.  His commentary on it reminded me of my little brother's attitude: let's get guns to protect our house.

Really?  Why?  Despite the NRA pushing these horrible Stand Your Ground laws.  Doing so makes no sense.  We have insurance.  And what material goods are worth risking your life over, even without insurance?  Yes, it is wrong of someone to take them and I'm not advocating that you leave your doors unlocked.  Instead I'm questioning this American need to defend one's home and castle.

I'd throw myself in harms way to protect my son - of course.  But take a bullet to for my flat screen TV? No thank you! And guns in the house are so dangerous to the occupants. If you keep them safely - ie in a gun safe in an out of the way area, they aren't going to be available to you when facing a burglar. So do you risk your family's safety to protect against a hypothetical burglar?

None of this makes sense. And then we see the loss of life of the poor teen in Florida at the extreme.  He wasn't even breaking into a house, he was just walking in the wrong neighborhood.  Funny how, what is the "right" neighborhood for people with my skin tone is the "wrong" neighborhood for minorities.

Thursday, February 02, 2012

Spam Comments

I know I haven't written much lately. But I haven't been to the gym either. This whole working mother thing is really cutting into my life style.

However, I can't quite forget my blog, as I keep getting these people trying to post comments, which in turn reminds me that I'm neglectful and need to post. I really should work on writing, as emails do not exercise one's writing abilities, even if 90% of my day is reading and writing email. But I digress.
I should be grateful, the comments are positive. However, they always seem to note how, "very informative" my writing is. Now, this was said about my last posting. That would be the post about how I wasn't the best with customer service. I guess you could consider it informative about my character flaws, yet I have the sense that isn't quite what they mean.
Today's comment:
These articles are fantastic, The information you show us is interesting for everybody and is really good written, very informative. It’s just nice! continue posting. Thanks!
I'm also curious as to what information I'm showing. These posts are anecdotes and opinion pieces, not DIY instructions.
I shouldn't be ungrateful. Thank you for being my cheerleader, even if your cheer at my basketball game is, "First & 10 - Do it Again!"

Tuesday, January 03, 2012

I Should not be in Customer Service??

I just recounted the following to my husband, only to be told that I shouldn't get a job in customer service.
I get a email requesting a renewal of equipment that reached its End of Life (EOL) 12/31/10 from a company other than the one that shows up in our files. We'll call that company, Company B. We do not support gear that is 2nd hand, as it is too expensive to certify that it has not been tampered with. Never fun to let a customer know that what they have just purchased is a several thousand dollar door stop.
The customer says that they got the box from their partner company, Company A. I can't find anything on the web that links Company A with Company B, as often is the case with mergers & spin-offs. Also Company A is in San Jose, California and Company B is in Vancouver. Also, Company A already upgraded away from the EOL hardware.
All signs point to a 2nd hand sale with the new customer aware of the "we don't re-license used hardware policy". They have called support and asked to get the box reset. Support has told them they cannot unless they get the box reassigned to their name. I'm telling them that we don't re-license boxes and that the right Account Manager would be happy to quote new equipment. They haven't liked our message of, "we won't support that box in any way, we'd be happy to sell you new hardware."
Despite this not being my territory, and my attempts at being clear about their options, Company B is still calling me.
Today's call:
"I spoke with support and they won't let me reset the box."
"No, they won't, as the box is EOL and we cannot support it."
"But I just want it reset. I don't need it to be supported. Why can't I just get it activated?"
"If you activate it, then you're likely to call support for assistance."
"Why would I do that?"
"Well, haven't you already called support about the box?"
That last statement popped his bubble and he just asked for the name and number of the Account Manager. I'm hoping that is my last call with the customer. I'm thinking they might feel the same way.